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21Dukes Casino

21dukes-casinoBecause of legal limitations US players have a very scarce choice when it comes to online casinos. 21Dukes Casino has opened its gates and is welcoming US players since 2008. It’s a part of the Winward Group of casinos and it has earned a reputation as one of the best TopGame slots providers. Like the rest of the casinos from this group it have had some bad reputation due to the fact of its weak license, but in the past few years we see that they are addressing all player complaints in a timely manner and all of them are resolved in the end.

Players are welcomed to try out their generous offer of bonuses and if they have any issues they can contact their support team which is always online and eager to help. The casino aims to process withdrawals as soon as possible, but it can take up to 12 business days for a withdrawal to be processed depending on your preferred method. Account verification is mandatory so be sure to enter all of your personal data correctly.

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Bonus

Every gambler wants to get maximum play time for a minimum deposit when playing in some casino. 21Dukes is well aware of that and that is why they have a very long list of bonuses that players can use. If you are a new player and make a real money account in the casino by entering the code 50FREEDKS you will be awarded with an exclusive $50 no deposit bonus. That is the casinos way of welcoming new players and giving you a chance to try out some of the games for real. There are a few terms that you need to be aware of while playing with this free offer. The wager is set at 75x bonus amount and the maximum withdrawal limit is $100. All games are allowed and it is no maximum bet size limit.

This is a decent offer for new players but it doesn’t stop there. New players also have at their disposal, 5 match deposit bonuses of 500% on their first 5 deposits in the casino. The minimum deposit to claim the bonus is $25 up to $500 on the first deposit, while the next 4 deposits have no limit. The wager requirements are also set at 25 x bonus + deposit so for example if you deposit $50 you will have a total of $300 to play with and will have to wager $7,500 before you can ask for a withdrawal. There is no maximum bet size limit or a maximum cash out limitation for these bonuses. You can use your bonus money to play all games in the casino but the wagers are different. Only slot games count 100% towards the wager while Video Poker counts 20% and Roulette, Casino War, Mini Baccarat, Keno and Weed Whacker only 10%. These are very fair terms when it comes to TopGame casinos and players are welcomed to try them out. If you don’t have any luck in winning big with the set of welcome bonuses the casino has a number of ongoing promotions to keep you occupied. You can enjoy some of the daily match deposit bonuses, weekly slot tournaments or the occasional free offers.

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Games & Software

21Dukes is an ever growing casino. If you compare the games they had when they started to now you will see a large difference. In the past players could only try older TopGame slots like Lucky Number, Fandagos, Black Diamond, Diablo 13 while now there is a huge selection of Rival, Pragmatic Play and Betsoft games. All new players are welcomed to try out games like Wild Wild Monkey, Magic Crystals, Greedy Goblins, Good Girl Bad Girl. The casino also offers a variety of Video Poker and Table Games.

Cashier

21Dukes is dedicated to provide players entertainment as simple and as fast as possible. That is why the casino cashier is very easy to work with. If you want to make a deposit in the casino all you need to do is enter the amount and choose your deposit method. Deposits can be made via American Express, Visa, Master Card, Neteller, Skrill, Ecopayz, Moneytransfers, Bank Wire, Paper Check, Poli, Paysafe Card, Inpay, Sofort, Web Money and Qiwi Wallet. All match deposit bonuses are added automatically so there is no need for extra help from an operator. The minimum amount for a withdrawal is $50 and the maximum can vary depending on your VIP level in the casino. Bronze members can withdraw $1000 per week, Silver members $2,500 per week, Gold members $5000 per week, Platinum level members $10,000 per week, Ultimate level members $25,000 per week and Ultimate Plus level members $35,000 per week. Another great detail about the cashier is that in the reports section you can see your current wagers on bonuses at all times. Withdrawals in the casino are reviewed every business day and once a withdrawal request is made by the player it is usually reviewed in 96 hours.

Customer Service

Whenever you run into a problem or have some questions you are free to contact the casino support team. They are always online and will help you in a professional manner with your problem. The casino offers live chat and email support. Live chat is instant and always online and you can contact them by clicking on the live chat icon. Email support is usually reserved for the security team and is used for questions about withdrawal status.

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Promotions

21Dukes is always trying to keep their players playing and satisfied. There are a number of promotions the players can use at any time. You will often get free bonus offers in the mail and you can also take a look of the daily match bonus and tournaments on the casino page. This casino values loyalty so as you advance through the VIP level the maximum cash out from free bonuses increases. Bronze level VIP members have a $200 max cash out limit, Silver VIP members $500 max cash out limit while Gold and Platinum and Ultimate level members have a $1000 max cash out limit from no deposit bonus offers.

 

Security & Fairness

Most TopGame casinos have bad reputation because of their weak license. 21Dukes is licensed under the jurisdiction of Costa Rica, but they are certified by Gaming Labs as a casino that has fair games and operates in a professional manner. They have a standard 128 bit SSl encryption making sure that all personal players data is safe and all ongoing correspondence for deposits/withdrawals is done by mail.

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